The Waitlist & Buyers screen
What the Waitlist & Buyers table shows — each buyer's stage, state, pick order, assigned pups and contact. Pick order is private to you.
Waitlist & Buyers is your buyer pipeline — everyone who's enquired, in one table. Add someone with Add buyer; click a name to open their profile. Buyers can register before or after a litter is born.
The columns
- Name — opens the buyer's profile.
- Stage — where they sit: Enquiry, Deposit paid or Handover. A paid deposit moves this along automatically — whether the buyer paid by card or you recorded their cash.
- State — the buyer's state, if recorded.
- Pick — your private pick order (1 = first pick). Buyers never see this.
- Assigned — the pup or pups matched to this buyer, if any.
- Contact — their email or phone.
The Deposits & payments panel
Open a buyer and you'll find Deposits & payments — one ledger holding every payment for that buyer, however it arrived. Two buttons sit above it:
- Record a payment — money already in your hands: cash, a bank transfer, anything that didn't go through Stripe. Always available, no Stripe needed. See Record a cash or bank-transfer payment.
- Send deposit link — a one-time Stripe checkout link the buyer pays by card. Appears once you've connected Stripe. See Take a deposit.
What the status pills mean
- Pending (amber) — you've sent a deposit link but the buyer hasn't paid yet.
- Paid (green) — the money is in. The buyer's stage moves to Deposit paid and their puppy page unlocks.
- Refunded (grey) — the money went back.
What the small grey line under each amount means
Every line says where the money came from, and that label follows it everywhere — onto the buyer's receipt and into the evidence pack:
- Confirmed by Stripe — a card payment Stripe verified. It can't be edited, marked paid or removed by hand.
- Cash · recorded by you / Bank transfer · recorded by you / Recorded by you — your own record. You can Edit it, mark it Refunded, or Remove it if it was entered by mistake.
"Connect Stripe to take card deposits →"
This link appears on a buyer profile until you've connected Stripe. Click it to set up card deposits (it opens your Payments & deposits page). Once Stripe is connected it's replaced by the Send deposit link button. Recording a cash or bank payment never needs Stripe.
For what each buyer field means, see the Buyers reference.
Related pages
- Waitlist & Buyers referenceEvery field on a buyer in Whelpkeep — name, email, phone, state, stage and the private pick order — plus how assigning a buyer to a pup works.
- Manage your waitlist & buyersAdd buyers to your waitlist, set a private pick order, keep their details current and assign a buyer to a pup in Whelpkeep.
- Take a depositConnect Stripe once, then send a buyer a secure deposit link in Whelpkeep. Buyers pay into your own account and a paid deposit unlocks their puppy page.
- Record a cash or bank-transfer paymentBuyers don't always pay by card. Record cash or a bank transfer against a buyer and it counts exactly like a Stripe deposit — balance, puppy page, receipt and evidence pack — while staying honestly marked as your own record.