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Manage your waitlist & buyers

Add buyers to your waitlist, set a private pick order, assign a buyer to a pup, email your whole waitlist and archive past buyers in Whelpkeep.

Your waitlist lives under Waitlist & Buyers. This is where you add the people interested in a pup, rank them privately, and link a buyer to the pup they're getting.

Before you start

Have each buyer's name and email to hand. The email matters: it's how Whelpkeep sends the buyer their private puppy page later.

Add a buyer

  1. In the left menu, open Waitlist & Buyers.
  2. Click Add buyer.
  3. Enter their name and email.
  4. Click Save.

The buyer now appears on your list. You can open their record any time to add notes or update their details.

Set a pick order

The pick order is your private ranking of who chooses a pup first.

  1. Open a buyer's record, or use the list view.
  2. Set their pick order number.
  3. Repeat for each buyer you want to rank.

Note — The pick order is breeder-only. Buyers never see it, and they never see each other.

Assign a buyer to a pup

  1. Open the pup you want to allocate, or open the buyer's record.
  2. Choose assign to link the buyer and the pup.
  3. Save.

Once a buyer is assigned, you can create a deposit link for them and, later, open the pup's sale.

Tip — Assigning a buyer is the bridge between your waitlist and the sale. After this you can take a deposit, which unlocks their private puppy page.

Email your whole waitlist

To send everyone the same message — say, a new-litter announcement:

  1. Open Waitlist & Buyers.
  2. Click Copy all emails. Every email address in the table is copied.
  3. In your own email, paste them into the BCC line, write your message and send.

Archived buyers aren't included unless you click Show archived first. Use BCC, not To or CC, so your buyers don't see each other's addresses.

Note — Whelpkeep doesn't send bulk or marketing email for you. The emails Whelpkeep does send — contracts for signing, puppy-page updates and sign-in links — must always reach your buyers. Mass announcements sent from the same system can get marked as spam, which would push those contract emails into junk folders. Sending announcements from your own address keeps them separate.

Archive buyers whose pups have gone home

A buyer with a sale or a paid deposit can't be deleted — payments and signed contracts are records you keep. To get past buyers off your list instead:

  1. Open the buyer's profile.
  2. Click Archive.

They disappear from Waitlist & Buyers and from the dashboard's Waitlist count. Their sale, payments, contract and puppy page all keep working. To see archived buyers, click Show archived above the list; to bring one back, open them and click Unarchive.

Next

With a buyer assigned, the usual next step is to take a deposit. For every field on a buyer's record, see Buyers reference.

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Related pages

  • Take a depositConnect Stripe once, then send a buyer a secure deposit link in Whelpkeep. Buyers pay into your own account and a paid deposit unlocks their puppy page.
  • Give buyers a puppy pageEach buyer gets a private, passwordless puppy page in Whelpkeep with weekly photos, weights, shared records and their contract and receipt — here's how to share it.
  • Waitlist & Buyers referenceEvery field on a buyer in Whelpkeep — name, email, phone, state, stage, the private pick order and archiving — plus how assigning a buyer to a pup works.